Terms & Conditions

Terms and Conditions

Welcome to Ersatz, a jewellery brand based in the United Kingdom. By accessing or using our website ("Site") and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our Site.

1. Introduction

These Terms and Conditions govern your use of our website and services provided by Ersatz (“we,” “us,” or “our”). By accessing or using our Site, you agree to comply with and be bound by these terms.

2. Eligibility

To purchase products from Ersatz, you must be at least 18 years old and possess a valid payment method. By using our Site, you represent that you meet these requirements.

3. Products and Services

All products listed on our Site are subject to availability. We reserve the right to discontinue any product at any time without notice. We strive to ensure that product descriptions, prices, and other information are accurate, but errors may occur.

4. Pricing and Payment

All prices are listed in British Pounds (GBP) and include VAT unless otherwise specified. We reserve the right to change prices at any time without prior notice. Payment must be made at the time of order placement using the payment methods provided on our Site.

5. Shipping and Delivery

We offer shipping within the United Kingdom and internationally. Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout. We are not responsible for delays caused by customs or other unforeseen circumstances.

6. Returns and Refunds

If you are not satisfied with your purchase, you may return the item within 14 days of receipt for a refund or exchange, provided the item is in its original condition and packaging. Custom or personalized items are non-refundable. To initiate a return, please contact our customer service at contactusersatz@gmail.com.

PLEASE NOTE: Once worn, we cannot accept refunds of earrings due to hygiene reasons.

7. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, and images, is the property of Ersatz and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Ersatz is not liable for any indirect, incidental, or consequential damages arising from the use of our products or Site. Our total liability to you for any claim related to the use of our Site or products shall not exceed the amount paid by you for the product in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our Site shall be resolved in the courts of England and Wales.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Ersatz
Email:  contactusersatz@gmail.com