FAQ

Orders

Can I make a change to my order?
We are not able to accommodate changes to an order (adding or removing items). Our fulfillment is too fast to catch these in time. Please make sure to confirm your cart before submitting your order.

I want to cancel my order.
We may not able to accommodate this request because our fulfillment is too fast to catch these in time.

Received wrong order.
You can go to our RETURNS PORTAL if your item is completely wrong and select "Sent wrong item." This will allow you to have the corrected item sent out as soon as possible.

If you are having any issues with using our returns portal, you can email us at contactusersatz@gmail.com, and we will help remedy the situation for you.

I received a flawed/defected item.
If you received an item with an apparent construction/manufacturing flaw, please send a photo of it to us at contactusersatz@gmail.com and we’ll let you know what options we can offer to help resolve this.

I just purchased an item x days ago and now it's on sale. Discount me?
Sorry sneaky!! We aren't able to price match ourselves. Don't ask, or we will charge you more next time.

Returns & Exchanges

How do I start a return?
I want you to be so excited about every item you purchase from me, so if you don't love your garment, send it back! 

Please make sure to package your return in its original bag. We are not able to accept returns if they are not packaged in their original garment bags. 

Domestic Returns: You will be sent a shipping label after you submit your return through the returns portal. 

International Returns: You will need to ship your order back to us with a trackable label that you are responsible for. We cannot provide prepaid return labels for international exchanges at this time.

To begin processing your return, please go to our RETURNS PORTAL

Returns must be submitted within 30 days of purchase.

Can I exchange an item?
Yes! We are able to accommodate exchanges for domestic orders.

We offer instant exchanges, allowing you to place a new order while submitting your original return. Shipping is free for exchanges.

You will be sent a prepaid return label to send your original item back to us.

Items ordered via exchange are eligible for store credit return only.

International orders: We are only able to offer returns for international orders at this time.

Is my return eligible for a refund?
We offer refunds on all regular-priced items.

Sale items and items purchased with a promotional code are returnable for store credit only (unless marked FINAL SALE). 

Any item marked FINAL SALE is a final sale and not eligible for a return or exchange.

My return was delivered! When will it be processed?
Once a return arrives on-site, it will take a few days for us to confirm that the item was returned undamaged and in good condition. Please allow up to 10 business days after we receive your returned items, for a refund to be processed to your original payment method.

It's not letting me process my return!
If you are having issues making a return, please email us at contactusersatz@gmail.com with your name, order number and a screenshot of your issue.